Thian Lok Boon

About a month ago I slipped a complaint form into the Taylor's suggestion box, and to my surprise I received a response when I checked my mail the very night I slipped in the complaint.
Perhaps M'sian customer service ain't that bad after all and Taylor's ain't as money-blood-sucking as I had thought. Although at some points i felt like I was being replied by a computer (especially when I was told "Thanks again for your patient.").


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RE: air-conditioning system (old classrooms)
From: Thian Lok Boon (thian.lokboon@taylors.edu.my)
Add contact
Sent:Friday, June 01, 2007 12:35:19 PM
To: Warren CWL (XXXXXXXXXX@hotmail.com)





Dear Warren,



Thanks for being so patient.



Our contractor has carried out the necessary maintenance for the air-conditioning system during last weekend. The room temperature is currently under monitoring by our Physical Resources team.



We would appreciate your feedback and comment on the air-conditioning of the classrooms.



It is our commitment to provide the best possible learning environment to students.



Thanks and regards,

Thian Lok Boon

Quality Department

Taylor's University College


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From: Warren CWL [mailto:xxxxxxxxx@hotmail.com]
Sent: Saturday, May 26, 2007 12:16 AM
To: Thian Lok Boon
Subject: RE: air-conditioning system (old classrooms)



Dear Mr. Thian,
I would just like to express my appreciation for your prompt replies and constant updates on the situation.

Thank you.

Regards,
Warren Chan






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Subject: RE: air-conditioning system (old classrooms)
Date: Thu, 24 May 2007 17:19:23 +0800
From: thian.lokboon@taylors.edu.my
To: xxxxxxxx@hotmail.com

Dear Warren,

After the necessary action being taken by our Physical Resources team, the room temperature at the classrooms is still not satisfactory.

We have engaged a contractor to carry out the necessary maintenance on this Saturday. We will update you with more information next week.

Thanks again for your patient.

Best regards,

Thian Lok Boon

Quality Department

Taylor’s University College

_____________________________________________
From: Thian Lok Boon
Sent: Friday, May 18, 2007 6:03 PM
To: Warren CWL
Subject: air-conditioning system (old classrooms)

Dear Warren,

Our staff is still working on the air-conditional system. I will feedback to you the outcome later.

Thank you so much for your patient.

Thanks and regards,

Lok Boon, Thian

Quality Department,

Taylor's University College Main Campus





Lok Boon Thian 05/11/2007 05:50 PM To: Warren CWL cc: Subject: air-conditioning system (old classrooms) Notes document link

Dear Warren,

Our staff has conducted the investigation and is in the process of addressing this. I will let you know the outcome soon.

Thanks for being patient.

Thanks and regards,

Lok Boon, Thian

Quality Department,

Taylor's University College Main Campus

-----------------

Lok Boon Thian 05/09/2007 08:08 AM To: Warren CWL cc: Subject: air-conditioning system (old classrooms) Notes document link

Dear Warren,

Thanks for the feedback. We will feedback our findings to you as soon as possible.

Thanks and regards,

Lok Boon, Thian

Quality Department,

Taylor's University College Main Campus

---------------

Warren CWL 05/08/2007 09:16 PM To: Lok Boon Thian cc: Subject: RE: air-conditioning system (old classrooms)

Dear Mr Thian,



Thanks for the prompt reply.



No I am not referring to any classroom in specific. For the old classrooms, I currently have classes in 2.2, 2.5, 2.6 and 2.8. I find those classes in general to be hot, mostly during the afternoon periods. In the morning the classrooms are cool enough for study.



So as for now, the conclusion is that 2.2, 2.5, 2.6 and 2.8 are hot during the afternoon periods.



However, now that you have further enquired, I will note which of the classes are specifically hot and at what periods. I shall try my best to reply you by next Wednesday (16/5) as I will start taking note from tomorrow.



On another note, I would like to say that I have so far never felt discomfort in terms of air-conditioning for my classes in the new block. Praise to Taylor's for that.





Regards,

Warren Chan


--------------


Subject: air-conditioning system (old classrooms)

To: xxxxxxxxxx@hotmail.com

From: thian.lokboon@taylors.edu.my

Date: Tue, 8 May 2007 17:43:09 +0800


Dear Warren,



Thanks for your feedback pertaining to the air-conditioning system at the

old classrooms.



May I know if there is any specific classroom that you are referring to?



We will respond to your feedback and concern soon.



Thanks and regards,

Lok Boon, Thian

> Quality Department,

> Taylor's University College Main Campus